<?xml version="1.0" encoding="UTF-8"?><rss xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:atom="http://www.w3.org/2005/Atom" version="2.0"><channel><title><![CDATA[Customer Follow Up, Inc.]]></title><description><![CDATA[Customer Follow Up, Inc. identifies potentially relationship-damaging issues, customer service wins and failures, and delivers actionable insights.]]></description><link>https://www.myclientintel.com/blog</link><generator>RSS for Node</generator><lastBuildDate>Thu, 05 Nov 2026 17:10:07 GMT</lastBuildDate><atom:link href="https://www.myclientintel.com/blog-feed.xml" rel="self" type="application/rss+xml"/><item><title><![CDATA[Client Intel Featured in National Publication]]></title><description><![CDATA[Marc Warren, President and co-founder of Client Intel, is featured in the latest edition of Construction Executive. The article, "The Truth About Brand Marketing," (https://www.constructionexec.com/article/the-truth-about-brand-marketing) builds a strong argument for a company making its client service its most significant brand differentiator. While the article is written for large general contractors, engineering, architectural and construction management firms, the concepts are applicable...]]></description><link>https://www.myclientintel.com/post/customer-follow-up-inc-featured-in-national-publication</link><guid isPermaLink="false">64df34e556181ccae28aaf0c</guid><pubDate>Fri, 18 Aug 2023 09:09:32 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/4c038e_d862166248844e758292c2f97bf9b697~mv2.png/v1/fit/w_1000,h_600,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Tracy Warren</dc:creator></item><item><title><![CDATA[Taking The Heat Out Of Heated Discussions]]></title><description><![CDATA[Your project is going well, no unusual issues have come up. But on a Friday afternoon your client calls uncharacteristically agitated...]]></description><link>https://www.myclientintel.com/post/taking-the-heat-out-of-heated-discussions</link><guid isPermaLink="false">63ef66c74285aea5c28e8203</guid><pubDate>Mon, 06 May 2019 16:00:00 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/3c8a6e1dd6af43d5a82f419cf6b9e462.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Marc Warren</dc:creator></item><item><title><![CDATA[Giving Clear Instructions, Don’t Make This Mistake Twice]]></title><description><![CDATA[Your project is going relatively smoothly, no unforeseen issues have arisen. At one point, your client requests a minor modification...]]></description><link>https://www.myclientintel.com/post/giving-clear-instructions-don-t-make-this-mistake-twice</link><guid isPermaLink="false">63ef6683ccd21b4f3470f481</guid><pubDate>Wed, 10 Apr 2019 16:00:00 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/f4a2eb10b3154a8a8c1bcda2e37e94c0.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Tracy Warren</dc:creator></item><item><title><![CDATA[What Your Clients Need, But Don’t Ask For]]></title><description><![CDATA[Your client calls very upset because you did not do what you said you were going to do. And because of this, their Board is talking about...]]></description><link>https://www.myclientintel.com/post/what-your-clients-need-but-don-t-ask-for</link><guid isPermaLink="false">63ef65f18fb7c6b8a84103ab</guid><pubDate>Sun, 03 Mar 2019 16:00:00 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/fb583dd1e86547d4bf4cca80ce410035.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Marc Warren</dc:creator></item><item><title><![CDATA[How To Lose A Client In 5 Easy Steps ]]></title><description><![CDATA[From thousands of client feedback interviews conducted, CFU identified that the #1 reason clients discontinue working with a firm... ]]></description><link>https://www.myclientintel.com/post/how-to-lose-a-client-in-5-easy-steps</link><guid isPermaLink="false">63ef6596f2de521c95996dfd</guid><pubDate>Sat, 02 Feb 2019 16:00:00 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/b0ae20d5dba544efb0d9ad95d3ec2ae8.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Tracy Warren</dc:creator></item><item><title><![CDATA[Delivering Bad News Doesn’t Have To Be All Bad]]></title><description><![CDATA[It was just brought to your attention that an unexpected permitting issue came up and this will cause you to miss an important schedule...]]></description><link>https://www.myclientintel.com/post/delivering-bad-news-doesn-t-have-to-be-all-bad</link><guid isPermaLink="false">63ef651778405dbb36fd3f70</guid><pubDate>Fri, 11 Jan 2019 16:00:00 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/9db692c173054457a16879a1ffbc976c.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Tracy Warren</dc:creator></item><item><title><![CDATA[Getting A Conversation Back On Track – The Essentials ]]></title><description><![CDATA[The meeting you are running is on schedule and going well. All of the attendees are aware of the purpose of the meeting and the amount...]]></description><link>https://www.myclientintel.com/post/getting-a-conversation-back-on-track-the-essentials</link><guid isPermaLink="false">63ef64a9b6a29fdfc97a1944</guid><pubDate>Thu, 13 Dec 2018 16:00:00 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/e3dc67d845096c32e5039d17e9b61565.jpg/v1/fit/w_1000,h_667,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Marc Warren</dc:creator></item><item><title><![CDATA[Are We Clear About Client Service?]]></title><description><![CDATA[Several years ago, the company I worked for decided to add this statement to its core values: "Our top operating commitment is to set...]]></description><link>https://www.myclientintel.com/post/are-we-clear-about-client-service</link><guid isPermaLink="false">63ef640e015200c779c2c542</guid><pubDate>Thu, 13 Dec 2018 11:26:09 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/9fbda2bd41e54cdabf1486e63379f4d3.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Mel Lester</dc:creator></item><item><title><![CDATA[Does Service Excellence Pay?]]></title><description><![CDATA[I've long been a passionate advocate for the value of delivering exceptional client service. My research and experience lead me...]]></description><link>https://www.myclientintel.com/post/does-service-excellence-pay</link><guid isPermaLink="false">63ef63608092605ed4a5e2ef</guid><pubDate>Tue, 11 Dec 2018 16:00:00 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/8cd0b216d6dd4d52bd46d3afbb8cf020.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Mel Lester</dc:creator></item><item><title><![CDATA[Why Client Service is the Key to Increasing Revenue and Decreasing Risk]]></title><description><![CDATA[In today’s market of fierce buyer demands and endless competitive options for professional services, client service can no longer...]]></description><link>https://www.myclientintel.com/post/why-client-service-is-the-key-to-increasing-revenue-and-decreasing-risk</link><guid isPermaLink="false">63ef5ef3a18775aa65623c43</guid><pubDate>Tue, 11 Dec 2018 11:06:37 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/481c86_1d77a0f59204455998248439dbed98c8~mv2.jpg/v1/fit/w_960,h_678,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Marc Warren</dc:creator></item></channel></rss>